I cannot sign in to the Norton Identity Safe vault, as the Get started window appears again after I enter my credentials

STEP 1

Restart your computer

  1. Exit all the programs.

  2. Restart the computer.

    If the problem persists, go to Step 2.

STEP 2

Sign out and sign in to Norton Identity Safe

  1. Start your Norton product.

  2. On the top-right corner of the main screen, click on your user name.

    The user name is displayed only if you have signed in with your Norton account credentials.

  3. In the Sign out dialog box, click OK.

  4. In the main Norton product window, on the Identity tab, click Identity Safe.

  5. In the Get started window, click Sign in.

  6. In the Sign In window, type in your Norton account credentials, and click Sign In.

  7. In the Vault Closed window, type your Norton Identity Safe vault password, and click Open.

Thank you!

Thank you for using Norton Support.

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DOCID: v113361032_EndUserProfile_en_us
Operating System: Windows
Last modified: 04/25/2017