Message: "Server error: We're working to resolve an issue that prevents us from completing your request. Try again later (-6)"

To check if the issue you are experiencing is related to a known system problem or outage, visit Norton Services Status page.

This error may occur if there is a problem when you activate Norton. To resolve this problem, run LiveUpdate.

Run LiveUpdate

  1. Start Norton.

  2. In the notification area, right-click on the Norton icon, and then click Run LiveUpdate.

  3. When Norton LiveUpdate is finished, click OK.

  4. Run LiveUpdate until you see the message, "Your Norton product has the latest protection updates."

  5. Exit all the programs, and restart the computer.

Your Norton is activated successfully.

Thank you!

Thank you for using Norton Support.

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DOCID: v113028823_EndUserProfile_en_us
Operating System: Windows
Last modified: 08/23/2017