Message: "We cannot connect to the Symantec server at this time. Try again later" on Mac

To check if the issue you are experiencing is related to a known system problem or outage, visit Norton Services Status page.

STEP 1

Uninstall Norton Security

  1. In the Applications folder, double-click Norton Security.

  2. On the menu bar, next to the Apple icon, click Norton Security, and then select Uninstall Norton Security.

    You need to be in the Norton product application window to get the menu options.

  3. In the Uninstall Norton Security confirmation window, click Uninstall.

  4. Type your Administrator account name and password, and then click Install Helper.

  5. In the uninstaller window, click Restart Now.

STEP 2

Download and install Norton Security

  1. Sign In to Norton.

  2. If you are not signed in to Norton already, you are prompted to sign in. Type in your email address and password for Norton, and click Sign In.

    If you do not have a Norton account, click Create account and complete the sign-up process.

  3. In the Norton Setup window, click Download Norton.

  4. Click Agree & Download.

  5. Click OK to save and open the Setup.zip file.

  6. When the download finishes, double-click the Norton Security Installer.

  7. Click Agree & Install to start the installation.

  8. Follow the on-screen instructions to complete the installation.

  9. When LiveUpdate finishes installing updates, click Continue.

  10. In the Installation Successful window, click Restart.

    You must restart your computer to complete the installation process.

Thank you!

Thank you for using Norton Support.

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DOCID: v110275409_EndUserProfile_en_us
Operating System: Mac OS X
Last modified: 08/14/2017