Disabling the auto-renewal option

When you subscribe for the Norton Family Premier service, you are automatically enrolled for the Norton Automatic Renewal service. By enrolling for this service, you authorize Symantec to automatically renew the Norton Family Premier subscription before your current subscription expires. Once enrolled, the billing method used to renew your Premier service in our online store will get billed once a year at the regular subscription price as long as you are enrolled in the program. We send you an email with the details before we charge you so that you know it is coming.

However, you can opt out of the Norton Automatic Renewal service at any time during your subscription period. If you opt out, you need to manually renew your Premier subscription to continue using your Premier features. The service alerts you when your subscription is about to expire.

To disable the auto-renewal option using Norton Family website

  1. Sign in to Norton Family.

  2. At the top of the page, click Configure Family.

  3. On the Configure Family page, under Parents section, click your profile.

  4. In the Profile Settings page, click My Subscription.

  5. Next to Auto-Renewal, move the On/Off switch to the right to the Off position.

  6. Click Save.

To disable the auto-renewal option from your Norton Account

  1. Log in to your Norton account to disable Norton Automatic Renewal Service.

  2. Under Automatic Renewal and Subscriptions, next to the Norton product for which you want to disable Automatic Renewal, click OFF.

  3. When you receive the prompt, click Turn Off.

  4. Norton Family prompts you to manually renew the Premier subscription before it expires next time.

Thank you!

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DOCID: v110244829_NF_Help_en_us
Operating System: Windows, iOS, Android
Last modified: 04/22/2015