I cannot change the keyboard input language when Norton Mobile Security is installed on my Android device

This problem is typically seen with Samsung devices where any of the Accessibility services are turned on, such as the Norton Security Service that enables the 'App Advisor for Google Play' feature in Norton Mobile Security.

As a workaround, turn off Norton Security Service from the Accessibility options in your Samsung device.

Turn off Norton Security Service

  1. From the Home screen, navigate to Settings > Accessibility.

  2. Under Services, tap Norton Security Service.

  3. Next to Norton Security Service, move the slider to turn it off.

  4. Tap OK to confirm.

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DOCID: v110202550_EndUserProfile_en_us
Operating System: Android
Last modified: 02/10/2017