Cannot change the keyboard input language on Android with Norton Mobile Security installed

This problem is typically seen with Samsung devices where any of the Accessibility services are turned on, such as the Norton Security Service that enables the 'App Advisor for Google Play' feature in Norton Mobile Security.

As a workaround, turn off Norton Security Service from the Accessibility options on your Samsung device.

Turn off Norton Security Service

  1. From the Home screen, navigate to Settings > Accessibility.

  2. Under Services, tap Norton Security Service.

  3. Next to Norton Security Service, move the slider to turn it off.

  4. Tap OK to confirm.

Thank you!

Thank you for using Norton Support.

< Back

The solution made it easy for me to handle my issue.

Yes No

Help us improve this solution.

Thank you for helping to improve this experience.

What would you like to do now?

Browse for solutions, search the Norton Community, or Contact Us.

DOCID: v110202550_EndUserProfile_en_us
Operating System: Android
Last modified: 09/18/2017