Solve problems with Norton Autofix

Your device must be connected to the Internet to resolve issues using Norton Autofix.

Norton Autofix provides additional product support with one-click access from your Norton product main window. It performs a Quick Scan of your computer and repairs problems without your intervention. If the problem persists, you can use the Open Support Web Site option to go to the Norton Support website for help using our online forum, chat, email, or telephone.

In addition, the Norton Support website provides access to the knowledge base articles. These articles can help you resolve your technical problems.

The support technicians can help you solve more complex problems by using remote-assistance technology. The remote-assistance technology allows Symantec support technicians to access your computer as remote users so that they can perform maintenance or service.

Support offerings can vary based on the language or product.

When you click the Get Support option in the Help Center window, your Norton product checks your Internet connection. To access Norton Autofix, ensure that your computer is connected to the Internet.

If you use a proxy server to connect to the Internet, you must configure the proxy settings of your Norton product. For more information, see Configuring Network Proxy Settings.

If you do not know your proxy settings, contact your Internet service provider or network administrator for assistance.

Solve a problem using Norton Autofix

  1. In the Norton product main window, click Help, and then click Get Support.

  2. In the Norton Autofix window, do one of the following:

    • If there is a problem connecting to the Internet, ensure that your device is connected and then click Retry to complete the Autofix process.

    • If you still have problem with the Internet connection, click Skip to continue with other Norton Autofix processes.

    • If the problem is not fixed automatically, click Open Support Web Site for further assistance.

    • If you cannot connect to the Support website, use the click here link to get the support contact numbers.

    • If the problem is fixed, click Close.

Thank you!

Thank you for using Norton Support.

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DOCID: v10987273_ns_retail_en_us
Operating System: Windows
Last modified: 09/13/2016