Message: "Norton Security quit unexpectedly" on Mac

To fix this problem, uninstall and reinstall Norton Security.

STEP 1

Uninstall Norton Security

  1. In the Applications folder, double-click Norton Security.

  2. On the menu bar, next to the Apple icon, click Norton Security, and then select Uninstall Norton Security.

    You need to be in the Norton product application window to get the menu options.

  3. In the Uninstall Norton Security confirmation window, click Uninstall.

  4. Type your Administrator account name and password, and then click Install Helper.

  5. In the uninstaller window, click Restart Now.

STEP 2

Install Norton Security

  1. Sign In to Norton.

  2. If you are not signed in to Norton already, you are prompted to sign in. Type in your email address and password for Norton, and click Sign In.

    If you do not have a Norton account, click Create account and complete the sign-up process.

  3. In the Install on this device window, make sure the product name that is displayed is the one you want to install, click Agree & Download.

  4. Click OK to save and open the Setup.zip file.

  5. When the download finishes, double-click the Norton Security Installer.

  6. Click Agree & Install to start the installation.

  7. Follow the on-screen instructions to complete the installation.

  8. When LiveUpdate finishes installing updates, click Continue.

  9. In the Installation Successful window, click Restart.

    You must restart your computer to complete the installation process.

Thank you!

Thank you for using Norton Support.

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DOCID: v109847821_EndUserProfile_en_us
Operating System: Mac OS X
Last modified: 08/14/2017