Signs that your computer might have been hacked

Introduction and prerequisites

This article provides guidance on identifying potential signs of a hacked computer and outlines steps to use Norton scans for resolving the issue.

Signs Your Computer May Be Hacked

• Frequent pop-up windows, especially those encouraging visits to unusual sites or downloads

• Changes to your home page

• Mass emails being sent from your account

• Frequent crashes or unusually slow performance

• Unknown programs starting automatically

• Programs connecting to the internet without permission

• Unusual activities like password changes

Step-by-step instructions

Run the following scans with advanced settings and highest sensitivity. Start with the Startup Scan, followed by the Full Scan.

Run a Startup Scan:

1. Open your Norton device security application.

2. On the left panel, click Security.

3. On the Scans tile, click Open.

4. In the Preset scans tab, next to Startup Scan, click Set Up.

5. Wait for the Startup Scan to complete the setup, then click Restart Now.

6. When the system restarts, the Startup Scan progress screen appears. Wait for the scan to complete and check the scan results.

After completing the Startup Scan, proceed with a Full Scan to ensure a thorough device check.

Run a Full Scan:

1. Open your Norton device security application.

2. On the left panel, click Settings.

3. Select Scans.

4. Hover the mouse pointer over Full Scan and click the settings icon.

5. Scroll down and select Scan all archives.

6. Click Save to confirm.

7. Click Start next to Full Scan.

8. Wait for the scan to complete and check the scan results.

If both scans complete successfully and no threats remain, restart your device and monitor for any recurring issues.

If Norton cannot remove the virus, contact Norton Support for expert assistance: Member Services & Support.

Best practices to keep your device safe

• Keep Norton up to date with the latest virus definitions.

• Avoid clicking on suspicious pop-up ads.

• Scan email attachments before opening.

• Scan files downloaded via file-sharing programs.

• Staying vigilant and keeping security software up to date helps protect your device from future threats.

Further recommendations

• Cyber scams and how to avoid them

• Signs that your computer may be infected

• Report a spam or scam email to Norton