Message: "Could not check coverage for Norton Internet Security..." when I turn on Virus protection on my Mac

STEP 1

Download and run the RemoveSymantecMacFiles tool

  1. Download the RemoveSymantecMacFiles.zip file.

  2. Double-click the RemoveSymantecMacFiles.zip file that you downloaded.

    The file is expanded.

  3. Open the RemoveSymantecMacFiles folder.

  4. Double-click the RemoveSymantecMacFiles.command file.

  5. Type your Mac OS X administrator password, and then press return.

    When you type your password, no characters appear.

  6. Do one of the following:

    • To remove all Symantec files and folders, type 1

    • To quit RemoveSymantecMacFiles without removing any files, type 2

  7. Press return.

    RemoveSymantecMacFiles removes all of the Symantec files.

  8. On the Terminal menu, click Quit Terminal.

STEP 2

Download and install your Norton product

  1. Sign In to Norton.

  2. If you are not signed in to Norton already, you are prompted to sign in. Type in your email address and password for Norton, and click Sign In.

    If you do not have a Norton account, click Create account and complete the sign-up process.

  3. In the Norton Setup window, click Download Norton.

  4. Click Agree & Download.

  5. Click OK to save and open the Setup.zip file.

  6. When the download finishes, double-click the Norton product Installer.

  7. Click Agree & Install to start the installation.

  8. Follow the on-screen instructions to complete the installation.

  9. When LiveUpdate finishes installing updates, click Continue.

  10. In the Installation Successful window, click Restart.

    You must restart your computer to complete the installation process.

Thank you!

Thank you for using Norton Support.

< Back

Was this information helpful?

DOCID: v109268009_EndUserProfile_en_us
Operating System: Mac OS X
Last modified: 05/15/2017