Desktop screen flickers after upgrading Norton

Some users report that their desktop screen flickers and is non-responsive after installing the latest version of Norton. You can download and run a tool to fix this problem. You need to run the tool in Safe mode.

STEP 1

Start the computer in Safe mode with Networking

  1. Exit all programs.

  2. Press the Ctrl + Shift + Esc keys to open the Task Manager.

  3. On the File menu, click New Task (Run...).

  4. Type in the following text, and then press Enter.

    msconfig

    If the User Account Control window appears, click Yes or Continue.

  5. In the System Configuration window, on the boot tab, check Safe boot and select Network.

    On Windows XP: In the System Configuration Utility window, on the BOOT.INI tab, check /SAFEBOOT.

  6. Click OK.

  7. When you are asked to restart the computer, click Restart.

    The computer restarts in safe mode with networking.

STEP 2

Download and run the fix tool

  1. Download the fix tool.

    Save the file to the Windows desktop.

  2. On your desktop, right-click the Screen_Fix.exe file, and click Run as administrator.

    By running the tool, you accept the Usage Agreement.

  3. If the User Account Control window appears, click Yes or Continue.

    The tool runs in the background and you may notice a screen appearing for a split second.

  4. Restart your computer in normal mode.

STEP 3

Restart the computer in Normal mode

  1. Exit all programs.

  2. Press the Windows + R keys to open the Run dialog box.

  3. Type in the following text, and then press Enter.

    msconfig

    If the User Account Control window appears, click Yes or Continue.

  4. In the System Configuration window, on the Boot tab, uncheck Safe boot.

    On Windows XP: In the System Configuration Utility window, on the BOOT.INI tab, uncheck /SAFEBOOT.

  5. Click OK.

  6. When you are asked to restart the computer, click Restart.

    If you still see the Windows screen flickering, uninstall and reinstall Norton. Go to Step 4.

STEP 4

Download and run the Norton Remove and Reinstall tool

    If you have Norton Family installed, uninstall it before you run the Norton Remove and Reinstall tool.

  1. Download the Norton Remove and Reinstall tool.

    Save the file to the Windows desktop. On some browsers, the file is automatically saved to its default location.

  2. To open the Downloads window in your browser, press the Ctrl + J key.

  3. Double-click the NRnR icon.

  4. Read the license agreement, and click Agree.

  5. Click Remove & Reinstall.

    You may see the Remove button if your Norton product is from your service provider.

  6. Click Continue or Remove.

  7. Click Restart Now.

    After the computer restarts, follow the on-screen instructions to reinstall Norton.

Thank you!

Thank you for using Norton Support.

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DOCID: v109267913_EndUserProfile_en_us
Operating System: Windows
Last modified: 09/15/2017