Internet Explorer crashes frequently when I have a Norton product installed on my computer

This problem is typically seen with a message "Internet Explorer Has Stopped Working" wherein the error details reveal that the faulting module is IPSEng32.dll.

To fix this problem, run LiveUpdate in your Norton product.

These steps are for the current version of the Norton products. If you have an older version or if you do not know your product version, go to Norton Update Center.

Run LiveUpdate

  1. Start your Norton product.

  2. In the main window, click Security, and then click LiveUpdate.

  3. When Norton LiveUpdate is finished, click OK.

  4. Run LiveUpdate until you see the message, "Your Norton product has the latest protection updates."

  5. Exit all the programs, and restart the computer.

Thank you!

Thank you for using Norton Support.

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DOCID: v108623038_EndUserProfile_en_us
Operating System: Windows
Last modified: 07/11/2016