Message: "We cannot install Norton Security on this hardware" on Mac

To successfully install Norton for Mac 7.x, you need to have Mac OS 10.7.5 or later (64-bit only). If you install it on a 32-bit version of Mac OS, the installation fails with this error message.

If you have 64-bit version of Mac OS, and continue to receive this error message, download and run the RemoveSymantecMacFiles utility and then install Norton Security.

RemoveSymantecMacFiles removes all the folders created by Norton installers and any files within those folders. You shall lose all files that reside in those folders, including any you have created.

Run RemoveSymantecMacFiles

  1. Download the RemoveSymantecMacFiles.zip file.

  2. Double-click the RemoveSymantecMacFiles.zip file that you downloaded.

    The file is expanded.

  3. Open the RemoveSymantecMacFiles folder.

  4. Double-click the RemoveSymantecMacFiles.command file.

    To run this tool, you must be logged on to your Mac with an Administrator account with a non-blank password.

  5. On the application warning dialog box, click Open.

    RemoveSymantecMacFiles.command file is launched in the Terminal utility.

  6. Type your Mac OS X administrator password, and then press return.

    When you type your password, no characters appear.

  7. Do one of the following:

    • To remove all Symantec files and folders, type 1.

    • To quit RemoveSymantecMacFiles without removing any files, type 2.

  8. Press return.

  9. Before restarting your computer, save your work and close the open applications, type y and then press return.

    Once the computer restarts, try to install your Norton product.

Thank you!

Thank you for using Norton Support.

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DOCID: v108096117_EndUserProfile_en_us
Operating System: Mac OS X
Last modified: 09/10/2017