Message: "You are at risk. Your PC needs to be scanned for viruses and spyware"

This message can appear due to several reasons, and may not disappear even after you click Fix Now in Norton. Download and run the fix tool to resolve this issue. If you still cannot run a scan, you need to uninstall and reinstall the product using the Norton Removal and Reinstall tool.

Windows XP users skip to Step 2 and run the Norton Remove and Reinstall tool.

STEP 1

Download and run the fix tool

  1. Download the fix tool.

    Save the file to the Windows desktop.

  2. On your desktop, double-click the NortonMountPointRepair.exe file.

    By running the tool, you accept the Usage Agreement.

  3. Restart the computer.

  4. After the computer restart, run a Quick Scan.

    If the problem persists, go to Step 2.

STEP 2

Download and run the Norton Remove and Reinstall tool

    If you have Norton Family installed, uninstall it before you run the Norton Remove and Reinstall tool.

  1. Download the Norton Remove and Reinstall tool.

    Save the file to the Windows desktop. On some browsers, the file is automatically saved to its default location.

  2. To open the Downloads window in your browser, press the Ctrl + J key.

  3. Double-click the NRnR icon.

  4. Read the license agreement, and click Agree.

  5. Click Remove & Reinstall.

    You may see the Remove button if Norton is from your service provider.

  6. Click Continue or Remove.

  7. Click Restart Now.

    After the computer restarts, follow the on-screen instructions to reinstall Norton.

Many Norton users have shared their solution for this problem on our community forum. See solutions from users about Norton displays " You are at risk" on Norton Community.

Thank you!

Thank you for using Norton Support.

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DOCID: v107431887_EndUserProfile_en_us
Operating System: Windows
Last modified: 09/03/2017