Message: "We cannot connect to the Symantec server at this time. Try again later" appears when I activate my Norton product

To check if the issue you are experiencing is related to a known system problem or outage, visit Norton Services Status page.

This error may occur if there is a problem when you activate your Norton product. To resolve this problem, run LiveUpdate. If the problem still persists, download and run the repair tool.


Run LiveUpdate

  1. Start your Norton product.

  2. In the notification area, right-click on the Norton icon, and then click Run LiveUpdate.

  3. When Norton LiveUpdate is finished, click OK.

  4. Run LiveUpdate until you see the message, "Your Norton product has the latest protection updates."

  5. Exit all the programs, and restart the computer.

    If you still get the error, go to Step 2.


Download and run the Norton Activation Repair tool

  1. Download the Norton Activation Repair tool.

    Save the file to the Windows desktop.

  2. Double-click NortonActivationRepair and follow the on-screen instructions.

  3. When you see the message" Success. Activation Issue Fixed", click OK.

Thank you!

Thank you for using Norton Support.

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DOCID: v107184512_EndUserProfile_en_us
Operating System: Windows
Last modified: 03/28/2017