Message: "To view this web content, you need to install the Java Runtime Environment" when I run LiveUpdate in Norton Internet Security 4 or Norton AntiVirus 11 for Mac

This error usually appears when you run LiveUpdate in Norton Internet Security 4 or Norton AntiVirus 11 on Mac OS X 10.10.x, along with another pop-up from LiveUpdate that reads "Updating error: There was an error performing the update".

If you are running Mac OS X 10.6.8 and have Norton Internet Security 4 or Norton AntiVirus 11 installed, upgrading to Mac OS X 10.10.x (Yosemite) will make Norton incompatible with the latest version of Mac OS X.

For continued protection of your Mac, we recommend that you to upgrade to Norton Security. Norton Security protects your devices, and lets you manage the installations from a convenient online account.

For help upgrading to Norton Security, contact Norton Support.

Thank you!

Thank you for using Norton Support.

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DOCID: v106591237_EndUserProfile_en_us
Operating System: Mac OS X
Last modified: 04/01/2015