About problems during activation

If you cannot connect to the Symantec servers to activate your product, first check your Internet connection. You then need to see if you have parental control software, either installed or through your ISP, that might block the connection.

A connectivity problem can occur if you use parental control software. If you suspect that parental controls might block the connection, you can configure the parental controls so that they do not block the activation procedure. You need to log in to your parental control software or to the Internet through your ISP as an administrator to change your configuration.

If you use a proxy server to connect to the Internet, you must configure the proxy settings. To use the Proxy Server option, go to the Endpoint Protection main window, and then click Settings > Network > Network Security Settings > Proxy Server > Configure.

Activation protects you

Configuring Network Proxy Settings

About Network Proxy Settings

Thank you!

Thank you for using Norton Support.

< Back

Was this information helpful?

DOCID: v1027338_sep_smb_2013_en_us
Operating System: Windows XP, Windows Vista, Windows 7, Windows 8
Last modified: 09/20/2012