Problems during activation

If you see a problem while your product connects to the Symantec servers to complete the activation, first check your Internet connection. You then need to see if you have parental control software, either installed or through your ISP, that might block the connection.

If you suspect that parental controls might block the connection, you must configure the parental controls so that they do not block the activation procedure. You need to log in to your parental control software or to the Internet through your ISP as an administrator to change your configuration.

If you use a proxy server to connect to the Internet, you must configure the proxy settings. To configure the proxy settings, go to the Norton product main window, and then click Settings > Administrative Settings > Network Proxy Settings > Configure.

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DOCID: v1027338_ns_retail_en_us
Operating System: Windows
Last modified: 06/19/2017