Message: "Server error: We're working to resolve an issue that prevents us from completing your request..." appears when I try to activate my Norton product

To check if the issue you are experiencing is related to a known system problem or outage, visit Norton Services Status page.

STEP 1

Download and run the fix tool

  1. Download the fix tool.

    Save the file to the Windows desktop.

  2. On your desktop, double-click the NortonActivationRepair.exe file.

    By running the tool, you accept the Usage Agreement.

    On Windows XP computers, if you see the message "Unable to find a version of the runtime to run this application", download and install the latest version of Microsoft .NET Framework.

  3. After you install the .NET Framework, run the fix tool once again.

  4. Click OK to restart your computer.

  5. After the computer restarts, activate your Norton product.

    If the problem persists, uninstall and reinstall your Norton product. Go to Step 2.

STEP 2

Download and run the Norton Remove and Reinstall tool

    If you have Norton Family installed, uninstall it before you run the Norton Remove and Reinstall tool.

  1. Download the Norton Remove and Reinstall tool.

    Save the file to the Windows desktop. On some browsers, the file is automatically saved to its default location.

  2. To open the Downloads window in your browser, press the Ctrl + J key.

  3. Double-click the NRnR icon.

  4. Read the license agreement, and click Agree.

  5. Click Remove & Reinstall.

    You may see the Remove button if your Norton product is from your service provider.

  6. Click Continue or Remove.

  7. Click Restart Now.

    After the computer restarts, follow the on-screen instructions to reinstall your Norton product.

Thank you!

Thank you for using Norton Support.

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DOCID: v102692928_EndUserProfile_en_us
Operating System: Windows
Last modified: 03/28/2017