Error: "A problem has occurred that needs your attention..." appears when I install my Norton product

This error occurs when you install a newer version of the Norton product on a computer which already has an older version installed. To resolve this issue, download and run the Norton Remove and Reinstall tool to remove the installed version and reinstall the latest version of your Norton product.

Run the Norton Remove and Reinstall tool

    If you have Norton Family installed, uninstall it before you run the Norton Remove and Reinstall tool.

  1. Download the Norton Remove and Reinstall tool.

    Save the file to the Windows desktop. On some browsers, the file is automatically saved to its default location.

  2. To open the Downloads window in your browser, press the Ctrl + J key.

  3. Double-click the NRnR icon.

  4. Read the license agreement, and click Agree.

  5. Click Advanced Options.

  6. Click Remove Only.

  7. Click Remove.

  8. Click Restart Now.

    After the computer restarts, follow the on-screen instructions to reinstall your Norton product.

Thank you!

Thank you for using Norton Support.

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DOCID: v101112331_EndUserProfile_en_us
Operating System: Windows
Last modified: 03/28/2017