Norton from Symantec

Error: "3040,20063" appears on my Norton product

To fix this problem, restart your computer. If the problem persists even after you restart the computer, uninstall and reinstall your Norton product. Download and run the Norton Remove and Reinstall Tool to uninstall your Norton product.

STEP 1

Restart the computer

  1. Exit all the programs.

  2. Restart the computer.

  3. If the problem persists, uninstall and reinstall your Norton product. Go to Step 2.

STEP 2

Download and run Norton Remove and Reinstall tool

    The Norton Remove and Reinstall tool uninstalls all Norton products from your computer, and reinstalls the latest version of your Norton security product. If you have any other utility products like Norton System Works, Norton Ghost, pcAnywhere, or Norton Utilities, you have to reinstall them manually. Before you proceed, make sure that you have the installation CDs or the downloaded installation files of those products.

    If you have received your Norton product from your service provider, skip this step and, use the Norton Removal Tool. To download and run the Norton Removal Tool, go to the Norton Removal Tool download page.

  1. Download the Norton Remove and Reinstall tool.

    Save the file to the Windows desktop.

  2. On the Windows desktop, double-click the NRnR icon.

  3. Follow the on-screen instructions.

  4. Restart the computer.

    Your computer may be restarted more than once, and you may be asked to repeat some steps after the computer restarts.

Thank you!

Thank you for using Norton Support.

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DOCID: kb20110217222114EN_EndUserProfile_en_us
Operating System: Windows 8, Windows 7, Windows Vista, Windows XP
Last modified: 03/24/2014