Error: "3039,69635" appears with Norton Security Suite or Norton Business Suite

To fix this problem, uninstall and reinstall your Norton product. Download and run the Norton Removal Tool to uninstall your Norton product.

Download and run the Norton Removal Tool

    The Norton Removal Tool uninstalls all Norton products from your computer. If you use ACT! or WinFax, back up those databases before you uninstall. For all discontinued products like Norton Ghost or WinFax, make sure that you have the installation files to reinstall the product.

  1. Download the Norton Removal Tool.

    Save the file to the Windows desktop.

  2. On the Windows desktop, double-click the Norton Removal Tool icon.

  3. Follow the on-screen instructions.

  4. Restart your computer.

    After the computer restarts, you can download and install your Norton product. For instructions, read the document:

    Reinstalling Norton Security Suite or Norton Business Suite after running the Norton Removal Tool

Thank you!

Thank you for using Norton Support.

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DOCID: kb20101005215058EN_EndUserProfile_en_us
Operating System: Windows
Last modified: 11/25/2014