Norton from Symantec

My Norton product shows an incorrect subscription date

If your Norton product is expired or about to expire when you have purchased a subscription, you need to make sure that your purchased product is downloaded, installed and activated on your computer.

The best way to ensure that your purchased product is installed is to log into Norton and download the product that has a current subscription.


Login to your account

  1. Go to Norton Management.

  2. Click Sign In.

  3. Sign in to Norton with your email address and password

    • If you need help to recover your password for your account, see the solution, Recovering your Norton account password

    • If you see the message "Action Required: Save your order online" when you sign in to Norton Management, click here.


Add your device

  1. Click Add Device.

    Image of Norton Management - Add your device

  2. Click Download.

    If you have other products available to install on your device you can select the Choose a different product link under the picture of the product box to install a different product.

    Image of NortonManagement - Download or Choose a different product

  3. Follow the instructions displayed to Run or Save and Run the Downloader file. These can be different depending on your browser.

    Image of Norton Management - Preparing to Install

    Once the Downloader is executed, your product will be downloaded, installed, and activated automatically. Your device will display its current protection status and additional software can be installed from within Norton Management.


Thank you!

Thank you for using Norton Support.

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DOCID: kb20100920013943EN_EndUserProfile_en_us
Operating System: Windows 8, Windows 7, Windows Vista, Windows XP
Last modified: 01/24/2014