If you purchased a renewal or upgrade through the expiration notices from your Norton product, the days from your old subscription are automatically added to the new one. However if you purchased Norton another way, when you install the new Norton your old subscription days do not get added to the new subscription.
If you need help with your Norton subscription problem, contact Norton Support.
Under Services locate the Norton product that is installed.
If you do not see the Norton product with the subscription length you expect, you may need to sign into Norton using a different email address and password. If you see the correct Norton product, you can ignore the email.
Under Services, select the product you want to download.
Click Download Norton.
In the Install on this device window, click Agree & Download.
Follow the instructions displayed to Run or Save the Downloader file. These can be different depending on your browser. If you save the file, make sure that you double-click the file from the saved location after the download is completed.
If a security warning or other confirmation window appears, click Run, OK, or Continue.
Once the downloader is executed, your product will be downloaded, installed, and activated automatically.
If your subscription status shows as expired, then we recommend that you reactivate the Norton product. If the problem persists and you have an active subscription, then download the Norton product from your Norton account.