Norton from Symantec

My Norton product shows an incorrect subscription date

If your Norton product is expired or about to expire when you have purchased a subscription, you need to make sure that your purchased product is downloaded, installed and activated on your computer.

The best way to ensure that your purchased product is installed is to log into Norton and download the product that has a current subscription.

STEP 1

Download your Norton product

  1. Sign In to Norton.

    • If you need help to recover your password for your account, see the solution, Recovering your Norton account password

    • If you see the message "Action Required: Save your order online" when you sign in to your Norton account, click here.

    If you have other products available to install on your device, go to the Services page, under Services select the product you want to download.

  2. Click Download Norton.

  3. In the Install on this device window, click Agree & Download.

    Follow the instructions displayed to Run or Save the Downloader file. These can be different depending on your browser. If you save the file, make sure that you double-click the file from the saved location after the download is completed.

    Once the Downloader is executed, your product will be downloaded, installed, and activated automatically. Your device will display its current protection status and additional software can be installed from within your Norton account.

Video

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DOCID: kb20100920013943EN_EndUserProfile_en_us
Operating System: Windows 8, Windows 7, Windows Vista, Windows XP
Last modified: 02/03/2015