Error: "Backup failed (A2218)" when backing up the files using Norton Online Backup

This problem may occur if a file from the backup set is not present in its previous location when Norton Online Backup backs up the files or due to an inconsistency within the Windows file system.

To fix this problem, review the list of files and folders in the backup set. Make sure that it does not contain a file or folder that is deleted. If the problem persists, scan your disk for errors.

Check your disk for errors

    Symantec does not offer support for getting the CHKDSK utility to run, or the resulting problem due to the CHKDSK utility. Any support issues that are related to the CHKDSK utility should be directed to Microsoft. For additional information, visit:

    Microsoft's support page.

  1. Press the Windows + R keys to open the Run dialog box.

  2. In the Run dialog box, type the following, and then click OK:


  3. In the command prompt window, type the following, and then press Enter:

    chkdsk [drive_letter]: /f

    Where [drive_letter] is the drive that you want to check for errors.

    e.g. chkdsk C: /f

  4. If you are prompted with the message "CHKDSK cannot lock the current drives while Windows is running...", press Y to schedule it to run during next system restart.

  5. Exit all programs, and restart the computer.

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DOCID: kb20100825085430EN_EndUserProfile_en_us
Operating System: Windows
Last modified: 03/19/2018