Norton from Symantec

Error: "Error while unpacking program, code LP5. Please report to author" during computer startup with Norton Utilities 14.0 installed

Enable Data Execution Prevention settings

  1. Click the Start button, and then click Control Panel.

  2. Depending on your operating system, do one of the following:

    • For Windows 7 or Vista: click System and Maintenance, and then click System. In the left pane, click Advanced system settings.

    • For Windows XP: click Performance and Maintenance, and then click System.

  3. On the Advanced tab, under Performance, click Settings.

  4. On the Data Execution Prevention tab, select Turn on DEP for all programs and services except those I select.

  5. Click Add, and then locate the following Norton Utilities files one by one:

    These files are located at C:\Program Files\Norton Utilities 14.

    • nu.exe

    • RMReg.exe

    • RMScrn.exe

    • RMTray.exe

  6. Click Apply.

  7. Click OK to confirm.

  8. Click OK.

  9. Exit all the programs, and restart the computer.

Thank you!

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DOCID: kb20100823020413EN_EndUserProfile_en_us
Operating System: Windows 7, Windows Vista, Windows XP
Last modified: 03/25/2013