Error: "Update Failed. The subscription status is invalid..." when I run Smart Update in Norton Utilities 14.0

STEP 1

Uninstall Norton Utilities

  1. Click the Start button, and then click Control Panel.

  2. Do one of the following:

    • For Windows 7 or Vista, click Uninstall a Program.

    • For Windows XP, double-click Add or Remove Programs.

  3. In the list of currently installed programs, click Norton Utilities, and then click Remove or Uninstall.

  4. Click Yes to confirm.

  5. When the uninstall finishes, exit all the programs and restart the computer.

STEP 2

Install Norton Utilities

  1. Do one of the following:

    • If you have the product on a CD, insert the CD into the CD-ROM drive, and then click Install Norton Utilities.

    • If you have downloaded the product, find the product installation file, and then double-click the installation file.

      Unless you saved it elsewhere, it is on your Windows desktop.

      If you do not have the installation file, to re-download Norton Utilities

  2. Click Next.

  3. Read the License Agreement, and then click I accept the agreement.

    You cannot proceed to installation without accepting the License Agreement.

  4. Click Next.

  5. Follow the on-screen instructions to complete the installation.

Thank you!

Thank you for using Norton Support.

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DOCID: kb20100822004404EN_EndUserProfile_en_us
Operating System: Windows
Last modified: 03/25/2013