Error: "Install did not finish. A cleanup was performed on your computer to complete the installation..."

The error happens if you already have a non-Symantec security product on your computer. Symantec recommends that you run only one antivirus or antispyware product. We suggest that you uninstall any non-Symantec security product from your computer.

Uninstall the non-Symantec security product

    You can also read the program documentation or contact the program manufacturer for instructions to remove a non-Symantec security product from your computer.

  1. Press the Windows + R keys to open the Run dialog box.

  2. Type in the following text, and then press Enter.

    appwiz.cpl

  3. In the list of currently installed programs, select the non-Symantec security product, and then click Uninstall or Remove.

  4. Follow the on-screen instructions.

  5. When the uninstall completes, restart the computer.

  6. Double-click the installation file to start the installation again.

Thank you!

Thank you for using Norton Support.

< Back

The solution made it easy for me to handle my issue.

Yes No

Help us improve this solution.

Thank you for helping to improve this experience.

What would you like to do now?

Browse for solutions, search the Norton Community, or Contact Us.

DOCID: kb20100812151704EN_EndUserProfile_en_us
Operating System: Windows
Last modified: 08/23/2017