Webpages load slowly or you see multiple toolbars on the web browser which you didn't install

Your browser's performance can be affected if it is infected with a malware. If you have Norton installed on your computer, perform a full system scan to rule out a threat infection. If the scan did not detect any threat, or you cannot perform a scan, we recommend that you run a scan using Norton Power Eraser. Norton Power Eraser is a free, downloadable tool that uses aggressive methods to detect threats.

Download and run Norton Power Eraser

  1. Download Norton Power Eraser.

  2. Click Save.

  3. Select the location as Desktop, and then click Save.

  4. To run Norton Power Eraser, double-click the NPE.exe file.

    If the User Account Control window prompts, click Yes or Continue.

  5. Read the license agreement, and click Accept.

  6. In the Norton Power Eraser window, click the Scan for Risks icon.

  7. By default, Norton Power Eraser performs a Rootkit scan and requires a system restart. When you see a prompt to restart the computer, click Restart. If you do not want to include the Rootkit scan, go to Settings, and uncheck the option Include Rootkit scan (requires a computer restart).

  8. After the computer is restarted, the scan starts automatically. Follow the on-screen instructions.

    Wait for the scan to complete.

Video

Need more help?

Do you need expert help improving computer performance or to fix any other everyday computer issues? Subscribe to Norton Ultimate Help Desk for comprehensive and affordable support anytime you need it.

Learn more

Thank you!

Thank you for using Norton Support.

< Back

Was this information helpful?

DOCID: kb20100811171941EN_EndUserProfile_en_us
Operating System: Windows
Last modified: 09/11/2017