Emails are sent from my email address or social network profiles without my knowledge

This problem can occur if your email or social network account is hacked. The first step to fix this is to reset your password. Sign in to your email account or social network account to reset your password. For more information on email hacking, read the Security Response article.

You can also contact the Internet service provider to check if the emails are sent from your account. It is also possible that these emails are sent from a different account, but with your email address in the from address field. This is known as Email Spoofing.

If you have a Norton product on your computer, perform a full system scan. If the scan did not detect a keylogger or any other spyware, or you cannot perform a scan, run a scan using Norton Power Eraser. Norton Power Eraser is a free, downloadable tool that uses aggressive methods to detect threats.

Download and run Norton Power Eraser

  1. Download Norton Power Eraser.

  2. Click Save.

  3. Select the location as Desktop, and then click Save.

  4. To run Norton Power Eraser, double-click the NPE.exe file.

    If the User Account Control window prompts, click Yes or Continue.

  5. Read the license agreement, and click Accept.

  6. In the Norton Power Eraser window, click the Scan for Risks icon.

  7. By default, Norton Power Eraser performs a Rootkit scan and requires a system restart. When you see a prompt to restart the computer, click Restart. If you do not want to include the Rootkit scan, go to Settings, and uncheck the option Include Rootkit scan (requires a computer restart).

  8. After the computer is restarted, the scan starts automatically. Follow the on-screen instructions.

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DOCID: kb20100811171905EN_EndUserProfile_en_us
Operating System: Windows
Last modified: 09/11/2015