Applicable for: Windows
To fix the problem, run the Norton Remove and Reinstall tool to uninstall the Norton product.
If you have Norton Family installed, uninstall it before you run the Norton Remove and Reinstall tool.
Download the Norton Remove and Reinstall tool.
Save the file to the Windows desktop. On some browsers, the file is automatically saved to its default location.
To open the Downloads window in your browser, press the Ctrl + J key.
Double-click the NRnR icon.
Read the license agreement, and click Agree.
Click Advanced Options.
Click Remove Only.
Click Remove.
Click Restart Now.
After the computer restarts, follow the on-screen instructions to reinstall your Norton product.
Was this article helpful?