My Norton product uninstall takes a long time or stops responding

Your Norton product uninstall may take longer time depending on the availability of system resources. Exit all programs that are running on your computer, restart your computer, and run the Norton Remove and Reinstall tool.

STEP 1

Restart the computer

  1. Exit all the programs.

  2. Restart the computer.

STEP 2

Run the Norton Remove and Reinstall tool

    If you have Norton Family installed, uninstall it before you run the Norton Remove and Reinstall tool.

  1. Download the Norton Remove and Reinstall tool.

    Save the file to the Windows desktop. On some browsers, the file is automatically saved to its default location.

  2. To open the Downloads window in your browser, press the Ctrl + J key.

  3. Double-click the NRnR icon.

  4. Read the license agreement, and click Agree.

  5. Click Advanced Options.

  6. Click Remove Only.

  7. Click Remove.

  8. Click Restart Now.

    After the computer restarts, follow the on-screen instructions to reinstall your Norton product.

Thank you!

Thank you for using Norton Support.

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DOCID: kb20100727141825EN_EndUserProfile_en_us
Operating System: Windows
Last modified: 03/28/2017