Error: "Setup failed to update VCRedist files on your computer…"

To fix this problem, download and install Microsoft Visual C++ 2008 Service Pack 1 Redistributable Package ATL Security Update, and then reinstall Norton Family client.

Download and install Microsoft Visual C++ 2008 Security Update

  1. Go to the Microsoft webpage to download Microsoft Visual C++ 2008 Service Pack 1 Redistributable Package ATL Security Update.

  2. Depending on the version of your Windows, do one of the following:

    • For Windows 7 or Vista 64-bit, download the vcredist_x64.exe file.

    • For Windows 7, Vista or XP 32-bit, download the vcredist_x86.exe file.

  3. Double-click the file that you downloaded.

    If you see the Open File - Security Warning message, click Run to continue.

  4. Follow the on-screen instructions.

    After the installation finishes, reinstall Norton Family.

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DOCID: kb20100708150228EN_EndUserProfile_en_us
Operating System: Windows
Last modified: 08/06/2017