Error: "3040,20063" appears on Norton Security Suite or Norton Business Suite


Restart your computer

  1. Exit all the programs.

  2. Restart your computer.

  3. If the problem persists, uninstall and reinstall your Norton product. Go to Step 2.


Download and run the Norton Removal Tool

  1. Download the Norton Removal Tool.

    Save the file to the Windows desktop.

  2. On the Windows desktop, double-click the Norton Removal Tool icon.

  3. Follow the on-screen instructions.

  4. Restart your computer.

    After the computer restarts, follow the on-screen instructions to reinstall your Norton product.

Thank you!

Thank you for using Norton Support.

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DOCID: kb20100602104803EN_EndUserProfile_en_us
Operating System: Windows
Last modified: 03/15/2016