How to enter your subscription key for Norton Internet Security 4 for Mac or Norton AntiVirus 11 for Mac

Enter your subscription key

  1. Before you begin, you must be in the Finder. Click the desktop or the Finder icon in the Dock to be in the Finder.

  2. On the menu bar, click Go > Applications.

  3. Open the Symantec Solutions folder.

  4. Double-click LiveUpdate.

    You may also start LiveUpdate by clicking the Norton QuickMenu icon on the menu bar, and then clicking LiveUpdate > Open LiveUpdate.

  5. Click I have a subscription key.

  6. Click Next.

  7. In the Norton AntiVirus or Norton Internet Security subscription key window, type your subscription key, and then click Finish Subscription.

    The Norton AntiVirus or Norton Internet Security subscription key window may appear in the upper-right corner of your screen.


    • Type your subscription key exactly as it appears.

    • Keys have 11 characters.

    • The first two characters are letters.

    • If you see a 0, it is the number 0 and not the letter O.

    • Use the shift key to type capital letters. Keys are case-sensitive.

    • Your computer date must be correct.

Thank you!

Thank you for using Norton Support.

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DOCID: kb20100601233438EN_EndUserProfile_en_us
Operating System: Mac OS X
Last modified: 09/26/2014