Message: "At Risk: Your virus & spyware definitions are not up-to-date. Your PC may be at risk of infection" appears on my Norton product

STEP 1

Check the date and time on your computer

  1. Press the Windows + R keys to open the Run dialog box.

  2. Type in the following text, and then press Enter.

    timedate.cpl

  3. Check that the day, month, and year are correct.

    If the date is incorrect, change the calendar to the correct day, month, and year.

  4. Click Apply, and then click OK.

STEP 2

Download and run the Norton Remove and Reinstall tool

    If you have Norton Family installed, uninstall it before you run the Norton Remove and Reinstall tool.

  1. Download the Norton Remove and Reinstall tool.

    Save the file to the Windows desktop. On some browsers, the file is automatically saved to its default location.

  2. To open the Downloads window in your browser, press the Ctrl + J key.

  3. Double-click the NRnR icon.

  4. Read the license agreement, and click Agree.

  5. Click Remove & Reinstall.

    You may see the Remove button if your Norton product is from your service provider.

  6. Click Continue or Remove.

  7. Click Restart Now.

    After the computer restarts, follow the on-screen instructions to reinstall your Norton product.

Many Norton users have shared their solution for this problem on our community forum. See solutions from users about Norton displays " You are at risk" on Norton Community.

Thank you!

Thank you for using Norton Support.

< Back

Was this information helpful?

DOCID: kb20100527152632EN_EndUserProfile_en_us
Operating System: Windows
Last modified: 03/28/2017