Norton annual and monthly subscription refunds

Most of our services are offered as automatically renewing subscriptions to help our customers avoid lapses in their service. With an automatically renewing subscription, you have continuous access to your service without having to worry about expiration dates.

To know more about your automatically renewing subscription, read Learn more about your automatically renewing subscription.

Annual subscriptions: Norton annual subscriptions include a 60-day Money Back Guarantee. Under our 60-day Money Back Guarantee, the purchase of a Norton annual subscription is eligible for a full refund, if requested within 60 days of the purchase date. Each annual renewal payment is also eligible for a full refund, if requested within 60 days of being charged. For an annual paid subscription after a free trial, you can request a full refund within 60 days of being charged. Subsequent annual renewal payments are also eligible for a full refund if requested within 60 days of being charged.

Monthly subscriptions: If you have a monthly subscription, you can cancel your contract and request a full refund within 14 days of purchase. Subsequent monthly renewals are not eligible for a refund. For a monthly paid subscription after a free trial, you can request a full refund within 14 days of being charged, subsequent monthly renewals are not eligible for a refund.

To learn more about your contract cancellation and refund rights and other refund rights that may apply, and for exceptions, read the full NortonLifeLock Cancellation and Refund Policy.

The instructions to obtain a refund varies depending on how you purchased the plan. Please choose one of the following depending on your purchase:

Purchased from Norton.com

To obtain a refund for a subscription that you purchased from the Norton Online Store, contact us here or via live chat (not available in all countries).

Purchased from a retail store

Note

Please allow up to six weeks for the refund to be processed.
Do not staple or tape your submission items together.
In accordance with the License and Services agreement, after you receive your refund, the software may automatically deactivate and become non-operational to prevent further use. You must delete all copies of the Software for the subscription that you return.

Purchased through partners, such as internet service providers and telecom companies

When you’re billed for your subscription through one of our partners, we cannot issue you a refund. Contact the company that bills you for your Norton subscription for assistance.

In-app purchase from Apple App Store, Google Play Store, or Microsoft Store

If you subscribed to a Norton plan through an in-app purchase, you can cancel or change your subscription settings only from Apple App Store, Google Play Store, or Microsoft Store. For detailed instructions, read Cancel the Norton plan in-app purchase from Apple App Store, Google Play Store, or Microsoft Store.

Refunds for Japan