I no longer use the Norton product which was automatically renewed

If you no longer use the Norton product which is currently enrolled in the Norton Automatic Renewal service, you can turn off Norton Automatic Renewal service for that product from your Norton account.

If you want to continue using the Norton product that is currently enrolled in the Norton Automatic Renewal service, skip the steps to turn off the Norton Automatic Renewal service, and Download your Norton product.

If you want a refund for the Norton Automatic Renewal service charge, read Requesting a Norton Automatic Renewal refund.

Disable the Norton Automatic Renewal service

  1. Sign In to Norton.

  2. In the Subscriptions page, next to the Active Norton product for which you want to disable Automatic Renewal, slide to Off.

  3. When you receive the prompt, click Turn Off.

Download your Norton product

  1. Sign In to Norton.

    If you need help to recover your password for your account, see the solution, Recovering your Norton account password

  2. In the Subscriptions page, select the product you want to download.

  3. Click Download.

  4. In the Norton Setup window, click Agree & Download.

    Follow the instructions displayed to Run or Save the Downloader file. These can be different depending on your browser. If you save the file, make sure that you double-click the file from the saved location after the download is completed.

    Once the Downloader is executed, your product will be downloaded, installed, and activated automatically. Your device will display its current protection status and additional software can be installed from within your Norton account.

Thank you!

Thank you for using Norton Support.

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DOCID: kb20100503223000EN_EndUserProfile_en_us
Last modified: 06/28/2017