Error: "An older version of Norton Family has been detected on this computer which is not compatible..." when I install my Norton product

The version of Norton Family that is installed on your computer is not compatible with the Norton security product that you want to install. Install the latest version of Norton Family before you install your Norton security product.

STEP 1

Uninstall Norton Family

  1. Sign in to your child's computer as an Administrator.

  2. Press the Windows + R keys to open the Run dialog box.

  3. In the Run dialog box, type the following, and then press Enter.

    appwiz.cpl

  4. In the list of installed programs, click Norton Family, and then click Uninstall.

  5. In the Norton Family window, type your parent email address and password, and click Sign In.

  6. Click Next.

  7. Click Restart to complete the uninstall process.

STEP 2

Reinstall Norton Family

  1. Sign in to the Norton Family website using your email address and password.

  2. On Devices tab , click Add Device.

  3. If you are on the same computer that your child uses, click Continue.

    If you want to install Norton Family on another device, click No and then click Continue.

    Follow the on screen instructions to install on another device.

  4. When the download finishes, double-click the file that you downloaded.

  5. If you see the Open File - Security Warning message, click Run to continue.

  6. Norton Download Manager starts the download for Norton Family. When the download finishes, installation starts automatically.

  7. If you see the User Account Control prompt, click Yes to continue.

  8. When the installation is complete, click Finish.

    If you see a prompt to restart, click Restart Now and continue the installation after you restart the computer.

STEP 3

Configure Norton Family to monitor user accounts

  1. Click the Norton Family icon in the notifications area and click Edit Accounts.

  2. Type your parent email address and password and click Sign In.

  3. Next to the child profile that you want to associate the computer with, click Edit.

  4. Select signs in as, and then select the local user accounts that your child uses.

  5. Click Save.

  6. Click OK.

Thank you!

Thank you for using Norton Support.

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DOCID: kb20100427102705EN_EndUserProfile_en_us
Operating System: Windows
Last modified: 12/20/2016