I cannot access a specific website but I can connect to the Internet, after I install Norton Security Suite or Norton Business Suite

STEP 1

Update your Virus Definitions

  1. Go to the Intelligent Updater downloads page.

  2. Depending on your version of Windows, do one of the following:

    • For Windows (32-bit): Click the first file in the list under Filename. The file name starts with the year and ends with v5i32.exe. e.g. 20070828-017-v5i32.exe

    • For Windows (64-bit): Go to the 64-bit Platforms section, and click the first file in the list under Filename. The file name starts with the year and ends with v5i64.exe. e.g. 20090922-017-v5i64.exe

  3. Save the file to the Windows desktop.

  4. On the desktop, double-click the file that you saved.

STEP 2

Run a Full System Scan

  1. Start your Norton product.

  2. Click Tasks.

  3. Under General Tasks, click Run Scans.

  4. Select Full System Scan, and then click Go.

  5. When the scan completes, click Close.

  6. Exit all the programs, and restart the computer.

Thank you!

Thank you for using Norton Support.

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DOCID: kb20100320035857EN_EndUserProfile_en_us
Operating System: Windows
Last modified: 07/20/2015