My Internet-enabled application or device cannot access the Internet after I install Norton Security Suite or Norton Business Suite

Modify the Firewall Program Rules

  1. Start your Norton product.

  2. Click Settings.

  3. Under Detailed Settings, click Firewall.

  4. On the Program Rules tab, in the Program column, scroll through the list until you find the executable file for the program that you cannot use.

    For example, if you cannot use Yahoo! Messenger, scroll through the list until you find the entry for Yahoo! Messenger. The rule for Yahoo! Messenger will be listed like:

    Yahoo! Messenger

    C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe

  5. Do one of the following:

    • If you find the entry for the executable file of the program, change the Access to Allow and go to line 15.

    • If you cannot find the entry for the executable file, click Add and go to line 6.

  6. Browse and select the executable file for the program that you want to configure, and click Open.

  7. Click Manual configure from the drop-down list and then click OK.

  8. Click Allow, and then click Next.

  9. Click Connections to and from other computers, and click Next.

  10. Click Any computer, and click Next.

  11. To apply this rule to all ports, click All types of communication (all ports, local and remote), and click Next.

  12. Click Create a Security History log entry, and click Next.

  13. Type in a description for this rule, and then click Next.

  14. Review the information about the rule. If it is correct, click Finish, and then click OK.

    If it is incorrect, click Back to go back to the previous steps and make changes.

  15. Click Apply, and then click Close.

  16. Try to use the application or device that you face problem with.

What if this didn't work?

Thank you!

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DOCID: kb20100320035324EN_EndUserProfile_en_us
Operating System: Windows
Last modified: 07/17/2015