Error: "8504,5" appears on Norton Security Suite or Norton Business Suite

To fix this problem, uninstall and reinstall your Norton product. Download and run the Norton Removal Tool to uninstall your Norton product.

Download and run the Norton Removal Tool

    The Norton Removal Tool uninstalls all Norton products from your computer. If you use ACT! or WinFax, back up those databases before you uninstall. For all discontinued products like Norton Ghost or WinFax, make sure that you have the installation files to reinstall the product.

  1. Download the Norton Removal Tool.

    Save the file to the Windows desktop.

  2. On the Windows desktop, double-click the Norton Removal Tool icon.

  3. Follow the on-screen instructions.

  4. Restart your computer.

    After the computer restarts, follow the on-screen instructions to reinstall your Norton product.

Thank you!

Thank you for using Norton Support.

< Back

Was this information helpful?

DOCID: kb20100319044320EN_EndUserProfile_en_us
Operating System: Windows
Last modified: 07/17/2015