A false positive occurs when your Norton product incorrectly alerts that a file is infected, or a program or website is suspicious. Common indicators of a false positive are:
Your Norton product detects a threat in a file that you believe is unlikely to be infected (for example, files with extensions such as, *.txt, *.dbf, *.log, *.hlp).
Your Norton product alerts that a file or program developed and created by you or a legitimate company is suspicious, or is a threat
Your Norton product indicates that a legitimate website is malicious
Your Norton product blocks downloading a file as suspicious
Before submitting a false positive, make sure that your Norton product has the latest definition updates. Run LiveUpdate to install all the available updates for your Norton product and then run a Full system scan.
If the false positive still occurs with the latest definitions, report it to Symantec. The link to submit a false positive differs based on the exact detection, or the alert you receive.
Many Norton users have shared their solution for this problem on our community forum. See solutions from users about Norton incorrectly alerting that a file is infected on Norton Community.
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