Error: "Install did not finish. A cleanup was performed on your computer to complete the installation..."


Delete the Norton Family folder

  1. Start Windows Explorer.

  2. Navigate to the following folder, and locate the NSM folder:

    • For Windows 64-bit: C:\Program Files (x86)\NortonInstaller\{78CA3BF0-9C3B-40e1-B46D-38C877EF059A}

    • For Windows 32-bit: C:\Program Files\NortonInstaller\{78CA3BF0-9C3B-40e1-B46D-38C877EF059A}

  3. Right-click the NSM folder, and click Delete.

  4. Exit Windows Explorer.


Run the Norton Remove and Reinstall tool

  1. Download the Norton Remove and Reinstall tool.

    Save the file to the Windows desktop. On some browsers, the file is automatically saved to its default location.

  2. To open the Downloads window in your browser, press the Ctrl + J key.

  3. Double-click the NRnR icon.

  4. Read the license agreement, and click Agree.

  5. Click Advanced Options.

  6. Click Remove Only.

  7. Click Remove.

  8. Click Restart Now.

    After the computer restarts, reinstall Norton Family.

Thank you!

Thank you for using Norton Support.

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DOCID: kb20100209164503EN_EndUserProfile_en_us
Operating System: Windows
Last modified: 08/06/2017