Error: "Error 1327. Invalid Drive..." when I install Symantec pcAnywhere 12.5

STEP 1

Check the registry keys and change it if necessary

  1. Depending on your version of Windows, do one of the following:

    • For Windows XP: Click Start > Run.

    • For Windows 7/Vista: Click the Start button, and then click All Programs > Accessories > Run.

  2. In the Run dialog box, type the following text, and then click OK:

    regedit

    If the User Account Control window appears, click Continue.

  3. In the Registry Editor, navigate to the following key:

    HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders

  4. Note the values in the Data field of each entry. If you find any entry for which the Data field is different, you will need to edit that registry entry. Do one of the following depending your situation:

    • If you see some registry entries with different Data, go to line 5.

    • If all the registry entries have the same data, go to line 9.

  5. Right-click the entry for which the Data field is different, and then click Modify.

  6. In the Value data box, find the corresponding Data for that entry, and type it.

  7. Click OK.

  8. Repeat lines 5 to 7 for all the entries for which the Data field is different.

  9. In the Registry Editor, navigate to the following key:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders

  10. Note the values in the Data field of each entry. If you find any entry for which the Data field is different, you will need to edit that registry entry. Do one of the following depending your situation:

    If you see some registry entries with different Data, go to line 11.

    If all the registry entries have the same data, go to line 15.

  11. Right-click the entry for which the Data field is different, and then click Modify.

  12. In the Value data box, find the corresponding Data for that entry, and type it.

  13. Click OK.

  14. Repeat lines 11 to 13 for all the entries for which the Data field is different.

  15. Exit Registry Editor.

STEP 2

Install Symantec pcAnywhere

  1. Insert the Symantec pcAnywhere CD into the CD-ROM drive.

  2. Click Install Symantec pcAnywhere.

  3. Follow the on-screen instructions to complete the installation.

Thank you!

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DOCID: kb20100120104024EN_EndUserProfile_en_us
Operating System: Windows Vista, Windows XP
Last modified: 07/18/2015