Product returns

If you cannot use your Norton product or are otherwise unsatisfied with the protection it offers, Norton Support can help.

Determine return eligibility

  • You may not use the Product Return form in Print the product return form and send the materials to Symantec to return your product if:

    • You have purchased a Small Business multi-user pack that is not Norton branded.

      This product is not refundable and is not included in our 60-day guarantee.

    • You have purchased a volume licensed Enterprise product.

      This product is not refundable and is not included in our 60-day guarantee.

    • You are a reseller or dealer.

      Contact your distributor.

    • You are from Latin America (LAM) region.

      Contact the store from where the Norton product was purchased.

    • You purchased your product from the Norton Online Store (purchase from Google Play should not be considered as a Norton Online Store purchase).

      Go to the Norton Online Store Returns webpage. Read I want to return a product purchased from the Norton Online Store.

      To return Norton Core, read Return Norton Core - US only

Thank you!

Thank you for using Norton Support.

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DOCID: kb20100111150039EN_EndUserProfile_en_us
Operating System: Android, Mac OS X, Windows
Last modified: 07/13/2017