Error: "This upgrade can be installed only if you have another version of [Norton product] installed" when I install my Norton product

Download the Norton product from your Norton account

  1. Sign in to Norton.

  2. Click Download.

  3. Under Install on this device, click Agree & Download.

  4. Follow the on-screen instructions to download and install the product.

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DOCID: kb20091009164117EN_EndUserProfile_en_us
Operating System: Windows
Last modified: 07/05/2016