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Error: "This product is not compatible with this computer's current operating system..." when installing Norton

You may also see the error "Norton product will not install in compatibility mode. Close this window and restart the installer in normal mode." These errors can appear if Norton is not compatible with your operating system or if you are running the installer in the compatibility mode.

Check Norton compatibility

  • The Norton that you want to install is compatible only with the following operating systems:

    • Microsoft Windows® 10 (All versions except Windows 10 S).

    • Microsoft Windows 8/8.1 or later (all versions).

    • Microsoft Windows 7 (all versions) with Service Pack 1 or later

    • Microsoft Windows Vista (all versions) with Service Pack 1 or later*

    • Microsoft Windows XP (32 bit) Home/Professional with Service Pack 3 or later*

    *Your Norton client security software will no longer receive the new product updates that the customers on supported versions of Windows (Windows 10, Windows 8, and Windows 7) will receive. However, your Norton client security software will continue to receive the latest malware definitions by LiveUpdate, vulnerability updates and compatibility fixes. Identity Safe browser extension is no longer supported on Windows Vista and Windows XP. For more information, see Norton Maintenance Mode for Windows XP and Windows Vista.

Run Windows updates

  1. Press the Windows + R keys to open the Run dialog box.

  2. Type in the following text, and then press Enter.

    wuapp

    If you receive the User Account Control prompt, click Yes or Continue.

  3. In the left pane, click Check for updates.

  4. Follow the on-screen instructions.

Run the installer in normal mode

    Make sure that you are not running the Norton installer in the compatibility mode.

  1. Right-click the Norton install file that you have downloaded, and click Properties.

  2. On the Compatibility tab, under Compatibility mode, uncheck Run this program in compatibility mode for.

  3. Install Norton.

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DOCID: kb20090814170416EN_EndUserProfile_en_us
Operating System: Windows
Last modified: 08/07/2018