Norton from Symantec

Error: "This product is not compatible with this computer's current operating system..." when I install my Norton product

You may also see the error "Norton product will not install in compatibility mode. Close this window and restart the installer in normal mode." These errors can appear if the Norton product is not compatible with your operating system or if you are running the installer in the compatibility mode.

Check your Norton product compatibility

    The Norton product that you want to install is compatible only with the following operating systems:

    • Windows XP Home Service Pack 2 and later (32-bit only)

    • Windows XP Professional Service Pack 2 and later (32-bit only)

    • Windows XP Media Center Edition 2005 Service Pack 2 and later (32-bit only)

    • Windows Vista 32-bit and 64-bit Starter/Home Basic/Home Premium/Business/Ultimate

      The current versions of Norton AntiVirus, Norton Internet Security, Norton 360, and Norton Anti-Theft require Service Pack 1 or later for Windows Vista.)

    • Windows 7 32-bit and 64-bit Starter/Home Basic/Home Premium/Professional/Ultimate

    • Windows 8 and Windows 8 Pro (32-bit and 64-bit)

    If you have Windows 7, Vista, or XP, you can get the latest Service Pack by running Windows Update.

  1. Start Internet Explorer.

  2. On the Tools menu, click Windows Update.

  3. Follow the on-screen instructions to install all the available updates for your operating system.

  4. Install your Norton product.

    If the issue persists, go to the next step.

Run the installer in normal mode

    Make sure that you are not running the Norton product installer in the compatibility mode.

  1. Right-click the Norton product install file that you have downloaded, and click Properties.

  2. On the Compatibility tab, under Compatibility mode, uncheck Run this program in compatibility mode for.

  3. Install your Norton product.

Thank you!

Thank you for using Norton Support.

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DOCID: kb20090814170416EN_EndUserProfile_en_us
Operating System: Windows 8, Windows 7, Windows Vista, Windows XP
Last modified: 10/13/2014