Error: "3035,2" appears on my Norton product

These steps are for the current version of the Norton products. If you have an older version or if you do not know your product version, go to Norton Update Center.

Run LiveUpdate

  1. Start your Norton product.

  2. In the main window, click Security, and then click LiveUpdate.

  3. When Norton LiveUpdate is finished, click OK.

  4. Run LiveUpdate until you see the message, "Your Norton product has the latest protection updates."

  5. Exit all the programs, and restart the computer.

STEP 2

Update your Virus Definitions using Intelligent Updater

  1. Go to the Intelligent Updater downloads page.

  2. Depending on your version of Windows, do one of the following:

    • For Windows (32-bit): Click the first file in the list under Filename. The file name starts with the year and ends with v5i32.exe. e.g. 20070828-017-v5i32.exe

    • For Windows (64-bit): Go to the 64-bit Platforms section, and click the first file in the list under Filename. The file name starts with the year and ends with v5i64.exe. e.g. 20090922-017-v5i64.exe

  3. Save the file to the Windows desktop.

  4. On the desktop, double-click the file that you saved.

  5. When Intelligent Updater finishes installing the definitions, click OK.

Thank you!

Thank you for using Norton Support.

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DOCID: kb20090702143803EN_EndUserProfile_en_us
Operating System: Windows
Last modified: 09/04/2015